I would like to double confirm on the commission of April 2020. During this month, I don't have booking check-in. All the booking is canceled by the guest and booking.com send me invoice of the commission.
As per my understanding, there is no commission since the booking was canceled by the guest itself & not a no show booking, I've tried to reach booking.com team via email. Unfortunately, there is no response.
MOHD SYAHRIZAD TARMIZI