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1

COMMISSION CHARGED

Commission is being deducted on my cleaning fee...


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BrookAve 6 months ago

 

Hi Munirak

 

Correct any additional fee defined by you is part of the subtotal for commission.

 

I know its bad form and BdC should only apply to rate. I already started a topic on this ages ago.

 

and even then after if you are on Payments by Booking there is a payment gateway % fee too ,I think its 1.8-2.3%

 

Kind Regards

 

feedback for Communities Team  

 

1
Munirak 6 months ago

Many thanks for responding!

 

That just does not make sense...

The cleaning fee goes to the cleaning company....

with all the extra charges, discounts to guests, the hosts end up with very little!

 

How have u solved this issue

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BrookAve 6 months ago

 

indeed to a logical mind, additional fees should not be subject to commission as they are t o cover 3rd party services. So we either have to increase the fees and or the rates, which i dont like as it means you then have t ooffset it by enforcing a minimum number of nights s othat eve nwith the most stacked discount - commission - bank transfer fee, that the minimum you get is viable .

 

 

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Munirak 6 months ago

Can we collect the cleaning fee upon arrival instead of at the time of booking?