Commission Invoice dispute
I am hoping someone can guide me.
My very first guest to book my home, failed to cancel his reservation and he didn't show up. As such I received no payment from the guest for the original reservation.
I did not know I needed to mark "no show" on the Bookings.com site, with this being my very first reservation.
I then received an invoice from Booking.com for commission for the reservation.
I called Customer Care and was guided through the process of how to submit a dispute on the invoice for the reasons given above.
I have however not heard anything back from Bookings.com in relation to the disputed invoice, nor can I get hold of the Finance department whose number ws provided to me by Customer Services. There is simply a message saying they are unable to take my call.
I am however still receiving emails from Booking.com demanding payment and now saying I am overdue with the payment and have 2 days to pay it.
Can anyone guide me as to how to resolve this issue.
Many thanks in advance