We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



commission payments and invoices

Don't understand why i've got an amount due of £34.23 which is payable by 16 November.

My October payment details were booking £210 less commission payment of £31.50 less payment charges of £2.73 giving a total payout of £175.77.  As far as I can see the £34.23 was taken from October payout so can't understand why it's still showing as owing.

If I click on the statement in the financial section relating to this booking it shows the following:

19 Oct 202023 Oct 2020415  Stayed  £210  £2.73  £31.50 Chargeable extra fees.

What are the "chargeable extra fees" - presumably the charges of £2.73?  

As far as I'm aware the commission and charges were taken off October payment so I don't owe anything.

Can anyone help?

2 Replies



Hi Valerie 


I suspect you can simply ignore it , and if a reminder pops up phone BdC Support.

Lately , the last few months, they have not been deducting for me , and i receive the full payment, then i see the invoice and pay that and then they send it back to me.




Kind Regards,

Be Safe, Be Well


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15 days ago
Valerie Coleman

Thanks - they've already taken payment as my guest payment was paid net.  Will wait and see what happens.  

Stay safe


15 days ago