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Compensation discount for guests during stay due to unexpected inconvenience.
Hello, fellow booking.com hosts,
Unfortunately, I just experienced an unexpected issue with the level of service I usually provide with my current guest. In order to compensate the guest for the inconvenience I offered a discount of 50% as compensation for the inconvenience which was agreed. Booking.com doesn't allow me to change prices once the reservation has been made.
Can someone please tell me how do I go about doing this?
Regards
Antonio
Not sure how much extra commission you are going to be charged by bdc for the discount but I would probably leave the booking as is and give the guest the money in cash or cheque! Another option is to offer the discount on a subsequent booking.