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Compensation discount for guests during stay due to unexpected inconvenience.

Hello, fellow booking.com hosts,

Unfortunately, I just experienced an unexpected issue with the level of service I usually provide with my current guest. In order to compensate the guest for the inconvenience I offered a discount of 50% as compensation for the inconvenience which was agreed. Booking.com doesn't allow me to change prices once the reservation has been made.

Can someone please tell me how do I go about doing this?

Regards

Antonio

 

1 Replies
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7
jaybeegee

Not sure how much extra commission you are going to be charged by bdc for the discount but I would probably leave the booking as is and give the guest the money in cash or cheque! Another option is to offer the discount on a subsequent booking.

1 year ago