Complaint about payments
Booking.com collected money on my behalf for a booking from in July 2019. Commission was subtracted by booking.com on this date. Yet, after 3 months, I have still not been paid. despite numerous messages and phone calls made by myself to the support numbers!
Secondly, I am receiving continuous reminders of a much smaller amount I supposedly owe Booking button for August while the money due to me by booking.com dates back to July! This raise the question: Who owed who first and whose responsibility is it to pay first?
Thirdly, on 12 July 2019 I received an email letter from Booking.com, with a noreply address, informing me: "In light of discovered fraudulent activities and other irregularities we hereby terminate the accommodation agreement with immediate effect because of a material breach of contract."
I have no idea what irregularities and material breach are being referred to. I have only had 2 bookings up to that stage! All my efforts to get clarification has been fruitless. I only received the same letter with the same wording and no further explanation!!!
Furthermore, in the letter I am requested to honor all future reservations as well as pay all commissions due to Booking.com. Does this not also apply for money owed to me by Booking.com?
I am now reverting to social media and other platforms to voice my frustration as I am not getting anywhere with Booking.com representatives! I am also going to inform a future Booking.com guest who has a reservation with me about the problem.