We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Complaint Procedure

Have now held on the phone for 49mins. This is the 17th call I have made this month, trying to get booking.com to give over MY money.Have not been able to send message on line . Have spoken to several different staff over the course of these 17 calls and they all say they will send email to finance ,who keep coming up with different excuses for not paying. Have been told earlier that booking.com do not have a proper complaint procedure. What to did next.

1 Replies


Give you money based on what? Are you using feature "Payments by Booking.com"?

1 year ago