Complaints procedure

Does anyone know the complaints procedure for booking.com?

This not not a customer related complaint.  It is a company related complaint. 

Normally a company has a complaints procedure advertised on their website or extranet but I havent been able to locate this - does anyone know what the procedure is?

To confirm the complaint is about booking.com not a third party.

I have communicated via the extranet as I haven't found the complaints procedure and have made it clear that my request is a formal complaint and have requested someone senior contact me but so far its been a few weeks and no-one has responded. 

Has anyone else had this problem? - what did you do?


2 Replies


Following as I also wish to make a formal complaint against booking.com

1 year ago
Henry Covey

I also need to make a complaint against them. Did you ever figure out the procedure?

2 months ago