Does anyone know the complaints procedure for booking.com?
This not not a customer related complaint. It is a company related complaint.
Normally a company has a complaints procedure advertised on their website or extranet but I havent been able to locate this - does anyone know what the procedure is?
To confirm the complaint is about booking.com not a third party.
I have communicated via the extranet as I haven't found the complaints procedure and have made it clear that my request is a formal complaint and have requested someone senior contact me but so far its been a few weeks and no-one has responded.
Has anyone else had this problem? - what did you do?