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Confirmation without permission

We do not know why booking is giving free confirmation without cost, when Europe Playa Marina has never allowed that decision.

Several times, in our client's conversation it directly appear confirmed for free when the hotel did not give that permission.

1 Replies

7
Aaltje B.

i have never heard of that before, but please be so kind to call the help line, as this is a serious topic to request clarity from BDC

Let us know what they said.

PS You can login via the Extranet of BDC to find the help desk. Go to Inbox and create your question or request in the message box.

Hope this helps.

PPS I am also a host, just like you, I wished I could change BDC policies in a split second but unfortunately I can't. And I still don't understand everything in their system too, but ready to learn.

Greetings

Aaltje B.

2 months ago