Confusing emails from Booking regarding guest cancellations
we have guests cancellations where guests have booked after April 6, and thus the Force Majeure is not valid any more. Still, we get emails from Booking asking if we want to let them cancel for free. We don’t understand - why do we get these emails? Why doesn’t our regular cancellation policy apply automatically? It takes up a lot of time to handle these confusing emails and explain our policy to guests.
Any advice appreciated,
Frida & Martin