Constant last-minute bookings that are no-shows
Hi everyone! I'm running a new property on Booking.com and ever since we opened availability, I have been receiving - sometimes on a daily basis fake bookings from Berlin, with names like Lonely Today or Ten Equila (read - Tequila). In the beginning I would have maids come over to prepare the accommodation, I would get supplies to greet the guests, get everything set and ready, only to have no one show up. I once waited a whole Saturday until late at the property - no one showed up. Ever. And because I am a new listing, booking said that I can't have credit card information or request prepayment. But this is really ridiculous, I message every new booking just to receive radio silence. Booking is not helping at all, all they say is that I need real stays in order to be able to actually have guest credit card information. Has anyone else faced this? I feel that this may very well be our competitors sabotaging our business.