We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Contact Booking.com

Hi,

I need to talk to someone at Booking.com urgently, how do I do that? There is not a phone number where they say it would be on their site and the other number that I can find is not working. I tried to send a message several ways and it is not sending either. I'm at my wits end!

Thanks in advance.

Salome

6 Replies
37 Views

10
BrookAve

Really? 

Very strange considering theres two ways.

 

1. Extranet, inbox, booking.com, click on right pane to expand and reveal two methods including phone number.

 

2. Bottom of this page, contact us link.

 

Kind regards

9 months ago
1
Pilgrim's Rest B&B

Sorry, I have nowhere a phone number anywhere on my inbox tab. This is the reason why I'm asking. I have searched all Booking.om sites and contact methods and no number anywhere. I've even looked outside the extranet, found a number, but it's not in service. Very frustrating.

9 months ago
1
Pilgrim's Rest B&B

Thank you for your time. I found that page, but the number is not in service. Very frustrating.

9 months ago
B.
Community Admin

Dear Pilgrim's Rest B&B thank you for posting. Here you have phone numbers that you can contact:

 Australia: +61 (0) 2 9255 9200

New Zealand: +64 9 300 4670.

If you also wants to share your problem here, so to see if our Partners can give you an option, you're more than welcome. 

9 months ago
1
Pilgrim's Rest B&B

Thank you. I have received a contact email and phone number for a person at Booking.com from my channel manager. I will contact them to see if I can sort this out.

 

9 months ago