corona Virtual creditcards
Hi fellow Partners of Booking,
I find it ridiculous that Booking ( our pay'd platform) can change all our AGB on his own !
Guest who have made bookings for dates to come ( also July or August and so on) with a virtual creditcard we can only charge when the guest has left ! So when we have the policies to make a downpayment, booking now says : because of the Corona , we keep the money , when guest cancel we pay the guest back and you only get payed when he is gone.
I find it not normal that this is decided. We are also human beings, we won't charge guest in a corona virus outbreak. But hopefully it will be ok in the summer.
This isn't a decision to be make in general. This is decision for us as Hotel / B&B and so on.