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coronavirus

Hi,

I did have a guest book with me ages ago for September 1-September 6th however, due to the coronavirus, things have changed.  I rang on Sunday and spoke to 2 call takers one was called *** the other was called ***.  I explained my problem to them which is I am in a 2 bedroomed homestay house, there are 2 bedrooms and one shared bathroom. I looked on the government guidelines and it looks like the bathroom and common areas cannot be shared.  In fact the shared bits are kitchen lounge and bathroom.  *** said he would contact his manager and come back to me.  He did within an hour and I could not take the call and his message did not answer my query, only that he rang back as requested.  Then I spoke with ***, he said he there were no notes on the system that I had spoken to *** and that he too would ring me back in 5 minutes with an answer.  He did not ring e back.  The guest and I checked and due to Coronavirus, and me saying I didn't want to go agains government guidelines he cancelled it.  However he tells me that he has paid 50%.  Will he be refunded this please as he would have stayed other than COVI9 so please do pay him him deposit back.  His name was ***.  I would be obliged if you could refund him is deposit.  Please call me back on my mobile number which is on my personal details. 

1 Replies
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10
BrookAve

 

Hi Jan

 

Welcome and reminder this is Partner Hub Community, no BdC support Team here.

 

At first this read at start  as if you were a guest and not a partner. 

 

Try avoid blocks of text by breaking them up to make them more readable, it tends to put people off reading and they just ignore.

 


So from latter part I gather that Guest agree to cancel there fore all you need do to is:

 

  • Open reservation details page  
  • Click Request To Cancel  
  • Choose Option2  
  • Wait for Guest to click agree on notification.  
  • System then refunds anything prepaid for rate only.  
  • (There are no deposits taken by BdC when prepay is enabled.)  
  • Deposits can only be taken directly by you if any.  
  • So if you never took a deposit by any method directly then, and the Guest did not have to prepay BdC, then there is nothing to refund.

 

It is important you understand that part.


 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

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