We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Coronavirus cancelation


My guest didn't cancel their booking, afraid of being penalised with cancellation fees. 

I mark their booking as 'no-show' and declined the cancellation fee, but I don't know if this will make my guest have their money back. 

If I or you can mark this booking as cancel, I see now that the fee will be refound, right? 

But for me is not possible anymore to mark this booking as cancel.

Booking ID ***

I will really appreciate some help. 


1 Replies





Welcome to partner community , NOT  BdC support team.


Everything you have done is plenty, no further action required.



Kind Regards

8 months ago