My guest didn't cancel their booking, afraid of being penalised with cancellation fees.
I mark their booking as 'no-show' and declined the cancellation fee, but I don't know if this will make my guest have their money back.
If I or you can mark this booking as cancel, I see now that the fee will be refound, right?
But for me is not possible anymore to mark this booking as cancel.
Booking ID ***
I will really appreciate some help.