Coronavirus: Invoice for Refund of "Non-Refundable" Reservation
I received my first invoice from BdC today in the amount of €437.83 for a non-refundable reservation which they refunded the guest and are now charging me the total cost of the reservation.
The description on the invoice was:
D11 - Compensation / complaint charges paid on your behalf with respect to reservation number ########
I have requested BdC to reissue the invoice with a correct description, i.e., refund to guest due to Forced Circumstances.
I don't know how I can pay this invoice. We have had no income for going on a month now, with no end in sight. What really frustrates me is that this guest was offered accommodation credit and was virtually willing to accept, until BdC offered them a full refund for the reservation.