Coronavirus: Refunding "Non-Refundable" Reservations
On March 12 the Czech Republic declared a 30 day State of Emergency. Foreigners will not be allowed to enter the country for the duration of this period. This means that all my Booking.com reservations for the next month have or are being cancelled. Booking.com have advised that they "expect me" to refund all guests who have Non-Refundable reservations for this period due to the Forced Circumstances. I thought that reservations booked at the Non-Refundable rate were not to be refunded, regardless of the reason! The advantage for the guest is that they received the discounted rate and the advantage for me being that I have a guaranteed payment. I realize that there is a worldwide pandemic, but why should the onus fall on me to cover the cost of the reservation? Isn't that what travel insurance is for? Since I will not have any income for at least the next 30 days it will create a substantial financial burden on me if I have to refund these reservations. I would much prefer to offer my guests accommodation vouchers to be used within the next 12 months. My question is "What would the consequences be if I am unable to refund Non-Refundable reservations"?