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Coronavirus-reservation cancellation
Hi, it is related to the coronavirus pandemia. I have a reservation starting at 1st of May, for 3 nights. Unfortunately I can't guarantee that the property and surroundings is safe for guests. I've sent an email to these people asking to cancel the reservation but without the response. How can I cancel this reservation now? Is there a dedicated procedure in case of such situations?
Also there is another bottom, I don't want to have my property infected with virus.
Kind Regards
Maciek
Still a month or so and suggest you give it a couple of weeks.
Is the guest coming in from overseas? Are flights operating in your area and is there a lockdown?
Have you tried sending a text/whatsapp or even call the guest?
Hello Maciej Wroblewski! Thank you for posting in the Community, please, have a look at this FAQ https://partner.booking.com/en-gb/help/legal-security/coronavirus-faqs