We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Correct invoice

Dear partner,

I hope this email finds you well!

See below reservation , they have been changed for a new dates so the commission does not correspond for the month of March. Please change the dates and send us the corrected invoice.

*** *** cancelada

*** *** cliente solicita cambio de fechas para septiembre, no cobrar comisión en marzo.

*** *** reserva cancelada y reembolsada al cliente

*** *** reesrva fue cambiada por el cliente para febrero 2020


Thank you 

Best regards

1 Replies


You have posted this on partner forum so we are not able to help with this situation.  Email the booking.com help team using the Inbox icon on Extranet.

7 months ago