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1

Covid

Hi,

I am just trying to get some feedback on the process should the situation arise where I have to temporarily close my property as a host due to Covid, I offer flexible 24 hour full refund policy so would offer a refund to any guests affected but how do I go about doing this and what happens if a guest will not accept this ? and will I have any penalties for cancelling bookings due to Covid from Booking.com? Thanks

 


11
BrookAve

 

  1. You would simply direct them to their own account to initiate the cancel request.
  2. Last minute or 48 hours, phone support
  3. if possible offer change of dates etc.
  4. A guest not accepting , has zero say in the matter and just be firm and polite, dont accept hostile guests either. Worst case phone partnersupport

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox