Covid and guest travelling during lockdown

I am so annoyed that guest can book on my site and think they can travel for a holiday during lockdown. 

We state we are only open for essential workers unfortunately anyone can book without any checks first. 

It is then the responsibility of the host to try and contact the guest and request ID showing they are essential workers.

The guests cancels free of charge. So we are out of pocket as we cannot make a charge against the guests! Wheres the help from booking agencies?




Hi Suzanne 


Yes so ID is not a form of essential work , you would need to ask in the new reservation message template or have a manual message template for requesting all the items ,and say that if all are not submitted with in 12-18 hours of the booking placed, the booking will be void.

A simple copy of or an email from their work address or their contracting employer should be quick and easy to get (i.e. not coming from a free email service such as gmail.com, hotmail.com yahoo.com) some small self employed people do have gmail.com as email address.


How can I immediately reopen rooms to resell them after certain cancellations? | Booking.com for Partners


You can cancel their booking on the details page , right pane, click Request Cancel, then option 1.


Or phone Partner Support as it would be quicker to remove it and state they are not essential worker and therefore the booking is voided.



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



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Kind Regards