Credit Card Declined
I'm new with Booking.com. We had 2 new bookings and both credit cards were declined. It appeared that these guests are scammers using stolen credit cards. I have a few questions?
- This type of incidents seems more frequent on booking.com vs other sites for us. Do you experience the same thing?
- When guests book at last minute, but we are unable to process the payment. Yet the calendar is blocked. How do you handle these situations?
- Does booking.com penalize host for cancelling due to credit card declined?
Thanks in advance.