Credit Card Declined

One of guests credit cards is declined - refer to card issuer. - what are my options?

3 Replies

Community Admin

Dear David Towey! Thanks for posting in the Community!


If the guests credit card is declined (for any of the reasons), you will have to mark a credit card as Invalid in the Extranet - Reservations details page. The guest then will have 24 hours to provide a new credit card. If the guest does not update his credit card details within given time frame, you will have an option to cancel this reservation.


Best regards. 

8 months ago
Community Admin

Hi Barry Reilly!

If the property does not have or does not use prepaid options, it is important to remember to charge the guest upon arrival. 

Best regards!

7 months ago