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Credit Card Declined
Information for guests: Click here || Information for partners: Click here
One of guests credit cards is declined - refer to card issuer. - what are my options?
Dear David Towey! Thanks for posting in the Community!
If the guests credit card is declined (for any of the reasons), you will have to mark a credit card as Invalid in the Extranet - Reservations details page. The guest then will have 24 hours to provide a new credit card. If the guest does not update his credit card details within given time frame, you will have an option to cancel this reservation.
erm ok ... but what if this is not a prepay , what if it is after checkout and guest is gone then what @Community Admin
Hi Barry Reilly!
If the property does not have or does not use prepaid options, it is important to remember to charge the guest upon arrival.