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Credit Card Exception - Early Booker

Hello Forum!

I hope you are all keeping well. 

I see under Policies -> Credit Card Exceptions, all the exceptions that is offered is Last-Minute exceptions. As in "The guest is allowed to pay without a card Only if they make a last-minute booking" and variations thereof.

Is there not an exception which is the complete opposite? I would like to only allow bookings without cards if the check in date is still far off because our payments needs to be finalized well before check in. So is there an exception that reads more along the line of "The guest is allowed to pay without a card Only if they are an early booker".

Does anyone else have this need? Does anyone know of a work around for me to enable it? 

I'm looking forward to everyone's response. 

Keep well!

Kind regards, 
Leandri Klopper

4 Replies

7
fluff

Hi Leandri,

You said "I would like to only allow bookings without cards if the check in date is still far off because our payments needs to be finalized well before check in"

Just curious, do you not take deposits either at booking time to soon thereafter? I fear the setting you require would take you down the false-booking road so many of us suffer, although you would benefit from the lead time on payments to be able to refill such wasted room allocation.

With an off line EDC in place I would not even consider such a setting, what is your thinking behind it?

8 months ago
8
Leandri Klopper

Hi fluff ,

So sorry for the late reply, thanks for you response!

Well remember our properties have many many chalets. We ask for full payment before check in, and have a non-refund policy if they cancel at any time. So after they've booked (well after 4 hours grace peroid) the booking is confirmed. Then I just need to collect the money.

I think there's probably a higher risk of false booking if you allow people to book without the card. Especially considering our reservations team isn't at the property and we are the ones who needs to the payment.

Does that make sense?

Err what is a EDC :")

7 months ago
8
Leandri Klopper

Let's test this tag thingy... @fluff, did you see this reply?

1 month ago
7
fluff

Have now! ha ha but only as a followed-thread reply. Not sure the @tag actually does anything.

EDC = Electronic Data Capture, in this case means a credit card machine. (off line = no physical card required.) 

1 month ago