Credit card restrictions
So we listed our private apartment which is located in a resort back in February on booking.com
Everything was fine at first and we charge guests credit cards 30 days before our guests stay as that is when our free cancellation period ends.
Back in June, out of the blue, we could no longer view credit card details until 14 days prior to guests arrival. Since then, I have had many conversations with booking.com support and told once we have paid our Invoices consistently, had good reviews etc they would verify us and it would go back to how it was.
Back in September, all of a sudden out of the blue I could see everyone's credit card details again. Then a few days later, they were restricted again.
I called booking.com and after a few more conversations, told there was no reason that the restriction was there as we have had no issues, paid our Invoices on time and have a review rating of 9.7. I was told we would be on the next round of verifications but no-one can tell me when that will be.
Starting to get really really annoyed with booking.com because I believe that our account has an issue with it and want to know if anyone else is in the same boat or it is just us?
We want to start charging guests 10% deposit at booking so that we can reduce cancellations but at the moment, we would only be able to charge that at 14 days before and if they have already cancelled then we won't be able to see the card details anyway.