Credit/Debit card refused (by Payments by Booking.com in the U.S.) after check in
I've learned my lesson - I should have hit the 'charge' button on check-in day before the guests arrive - but in this instance the card that Booking.com has on file and was used to pay for the deposit was refused when I tried to charge the balance due after they checked in June 8. I was off site, couldn't reach the guest until the next day (it was only a two day stay) who said their card had been compromised and 'frozen' and won't be useable until June 14 (3 days after they check out). The reservation on Booking says I am free to cancel it since the card is not useable but should I wait until 14th in case the guest is being truthful? And what is the purpose of cancelling a reservation whose dates have already passed? Is it to avoid paying a commission to Booking? I did receive 50% of the payment with the deposit and the guest completed their stay.