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current guests
We have guests these guests currently staying with us but we have an issue with the air conditioning and it will not be fixed today so we have made the decision to move them but they do not want to accept the 2 homes that i have offered them so they are searching for a home somewhere else. If they vacate the property this will accept Booking.com commissionable amount. How do we proceed with this situation.
*** June 20-27th 2020
Celine
Reservations Manager
Hi
Pick up the phone immediately, and ring BdC Support.
Note to support advisor that you found 2 places for them and they were ungrateful and would not take either.
You did your due diligence and are not paying for their relocation.
You are addressing only partners, not BdC Support. See below
Kind Regards
PS: your partner profile is missing your property listing link, please add it
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods