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current guests

We have guests these guests currently staying with us but we have an issue with the air conditioning and it will not be fixed today so we have made the decision to move them but they do not want to accept the 2 homes that i have offered them so they are searching for a home somewhere else. If they  vacate the property this will accept  Booking.com commissionable amount. How do we proceed with this situation.

*** June 20-27th 2020

Celine

Reservations Manager

1 Replies
8 Views

10
BrookAve

 

Hi 

 

Pick up the phone immediately, and ring BdC Support.

 

Note to support advisor that you found 2 places for them and they were ungrateful and would not take either.

You did your due diligence and are not paying for their relocation.

 

 

 

You are addressing only partners, not BdC Support. See below

 

 


Kind Regards

 

PS: your partner profile is missing your property listing link, please add it

How & Why Add your Listing to your Partner Community Profile

 

Contact BdC- Location of Partner Only Phone number and Message methods

1 month ago