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Customer cannot contact, Can you contact her for us?
Can you contact her for us?
Welcome to the Partner Only Forum, addressing only us not BdC support team.
Posting something like this will not result in any action at all.
You wont get any further action for this here, you should phone BdC Support, see guide at bottom if you have no luck in getting a response.
If you are trying to cancel consider below :
You can try my cancel procedure first and if they dont want to cancel I suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.
Quick Guide :
Literally that simple.
The only typical time you cannot use this, is when the Request Cancel is greyed out.
That is usually because of :
Else phone BdC Support if the guest does not action the notification after 3-5 days.
Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking. Then phone BdC Support when its very close to check in date and they will manually void it for you.
Be Safe, Be Well
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