Customer didn't come on the booked venue and didn't pay (cash only) - I received Booking.com Commission Invoice
How can I request Booking.com to waive the commission and roll-back the invoice. Because, the customer didn't come to the venue on April 22-23 (already there is curfew and lock-down, no one is travelling within the city). And also, customer's phone number isn't connecting. How can I or Booking.com can request customer to cancel the reservation?
Any help would be highly appreciated.
Thanks & Regards,