Customer on Invoice

Good day


There is one customer on our first invoice that did not arrive. As we are new to system and getting to know system. Is there a way to reverse commission on that customer?


Kind regards



In future if you get a customer that does not arrive you need to mark them as a 'no show' on the system so that you won't get charged commission.  For the invoice you have already received you should email the Finance team at booking.com so it can be sorted out.  Use the mail icon marked Inbox.