We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Customer need a invoice

Hi, my customer needs the invoice to his company's credit card to prove that he stayed in my appartment. From Where I can print it and sent it to him? 

3 Replies

Community Admin

Hi Lisa Savola! Thanks for posting in the Community!

If the guest paid with the credit card at the property, you can provide him with a receipt. 

If the guest paid in cash or via Payments by Booking.com, then, unfortunately, the receipt cannot be issued. In this case you can provide the guest with the confirmation of his stay (you can find a lot of templates on Internet). 

Good luck

11 months ago
Cheryl-Anne Da…

Hi there,


A customer asked also me for an invoice.  Since they make they payment through your booking system I believe you should be able to provide a professional invoice for them and one that we can simply download and email to them. 

10 months ago
Community Admin

Dear Cheryl-Anne! Thanks for posting in the Community!

If the guest pays for their stay via Booking.com, we provide them with the payment confirmation. 

But you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both).

Booking.com cannot send an invoice to you or your guests. That’s because when a guest books your property, the reservation becomes a legal agreement between you and them. So it’s your responsibility to provide guests with an invoice.

Best regards!

10 months ago