Customer need a invoice

Hi, my customer needs the invoice to his company's credit card to prove that he stayed in my appartment. From Where I can print it and sent it to him? 

Community Admin

Hi Lisa Savola! Thanks for posting in the Community!

If the guest paid with the credit card at the property, you can provide him with a receipt. 

If the guest paid in cash or via Payments by Booking.com, then, unfortunately, the receipt cannot be issued. In this case you can provide the guest with the confirmation of his stay (you can find a lot of templates on Internet). 

Good luck

Cheryl-Anne Da…

Hi there,


A customer asked also me for an invoice.  Since they make they payment through your booking system I believe you should be able to provide a professional invoice for them and one that we can simply download and email to them. 

Community Admin

Dear Cheryl-Anne! Thanks for posting in the Community!

If the guest pays for their stay via Booking.com, we provide them with the payment confirmation. 

But you’ll need to provide guests with an invoice at check-out, either on paper or by email (or both).

Booking.com cannot send an invoice to you or your guests. That’s because when a guest books your property, the reservation becomes a legal agreement between you and them. So it’s your responsibility to provide guests with an invoice.

Best regards!