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Customer refunds from booking.com
Hi everyone, how long does it take for a refund to be sent back to the guest if they have cancelled the booking? They are asking me for the refund but Booking.com is handling my payments on my listing.
Should I have done something on my side?
Hi Bronwyn
If BdC took the payment at reservation time ,then simply and only, direct them to BdC customer care on the main website, its not for you to manage,
Direct them to https://www.booking.com/ and they click on (?) to start the process.
In general the time taken will vary based on multiple variables, but ballpark 2 weeks.
Kind Regards
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Kind Regards