Customer refunds from booking.com

Hi everyone, how long does it take for a refund to be sent back to the guest if they have cancelled the booking?  They are asking me for the refund but Booking.com is handling my payments on my listing.

Should I have done something on my side?



Hi Bronwyn


If BdC took the payment at reservation time ,then simply and only, direct them to BdC customer care on the main website, its not for you to manage,


Direct them to https://www.booking.com/ and they click on (?) to start the process.


In general the time taken will vary based on multiple variables, but ballpark 2 weeks.


Kind Regards




Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards