We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Customers Paying online

How do I know if clients did indeed pay online - alot of our clients said they didnt pay and want to pay but on their booking it says paid online >? how do I prove that clients are telling the truth - please assist

2 Replies

Aaltje B.


I have the same question.

Do you know the answer?

Thank you bundles!


Aaltje B.

1 year ago

i have just sent the call centre the booking references so they can look, seems the system takes off money nearer to the date of check in which i think is dumb and should take off money immediately.

1 year ago