1

Damage charges

Hi there, 

How do I go about charging for damages or theft after the guest has left. I only charge a cleaning fee.  thanks 


11
BrookAve

 

Hi stassia

 

As far as I know you cant, but you can use the Report feature under the reservation page, and send photos etc. and the options to:

 

  1. blacklist that guest
  2. ask BdC to follow up with the guest

 

 


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


Kind Regards,

Be Safe, Be Well

 

 

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