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1

Damage deposit

Hello there,

I have a query regarding this :) I have guests due to check in soon and have set up the damage deposit to be collected in cash as recommended due to the fact that it is not taken by booking.com.

I was thinking to do this by bank transfer so that my guests do not need to carry cash during these times of Covid. Perhaps some other hosts would be so kind as to enlighten me as to how you manage you damage deposits?

Thank you so much

Heidicha


11
BrookAve

 

Hi

 

So simply set up in the auto message templates a 1st or 2nd paragraph stating their is a deposit required, the methods available to them, and the time limit (has to be a min. 24h) then you either:

  • include or send a separate message template with IBAN / bank transfer info
  • a payment link to a 3rd party service - near instant payment
  • a international money trasfer system

 

 

When they fail to comply to the time limit or never pay, you can then use the Request Cancel feature and option1, to quickly free up the booking.

 

 

 

 


 

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox