damage deposit - collection method restricted by booking.com
Hi everyone I am completely new to booking,com ( but a little experienced with ABB and Homestay) and woudl really appreicate your help
My listing is not yet activate (as I need to verify location), but am trying to get it as ready as possible so I can go live as soon as verfication has occurred
I have a question re the damage deposit.
I do not have a merchant credit card facility and dont' really want to go there.
My listing is set to booking.com charging guests on my behalf.
I understand that I need to collect the damage deposit myself.
On my listing when I go to policies, it states, "Currently, your property is only eligible to accept damage deposits through cash payments" and the ONLY options available for me to select are
You collect the damage deposit by: Cash
You collect this from your guests: Upon arrival
You return the damage deposit by: Cash
You return this to your guests: The day they check-out
However this will not work for me as I will not always be physically present when guests check in - and almost never physically present when they checkout. I have also read statments re this can no longer be added to the fine print.
What I would really like to do - is collect the damage deposit by bank transfer 7 days in advance. I see other holiday houses in the same area as me are doing this. But if I can't add this in the fine print??
Concerned that if I send an email to guest asking for damage deposit up front when I am FORCED to say in my listing i will take cash on the day this could cause problems... ( If I were a guest and this happened to me I would be highly suspicious...)