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Damage Deposit by phone.

Hi, I have my first booking today through booking.com. I have used airbnb and homeaway for many years.

As booking.com does not handle damage deposits, I was told by booking.com support to ask for payment directly from guest.

As like many holiday properties, not hotels, we are not living on the property, I can only take authorized payment via credit card over the phone.

I did message the customer when he booked to say we would need a credit card for the deposit.

He has just messaged me, with "sorry mate , i can not give you mycard details without a receipt. can i meet him there.

He has just rung me to say he does not know me, he is not leaving card details. i have told him, i dont know him, so without a deposit he is not going into unit.

Good start with booking.com

1 Replies

7
Aaltje B.

Could you make him book under Airbnb till things are sorted?

Happy Easter

Greetings

Aaltje B.

1 month ago