user avatar image
1

Deactivated payments by BCom and can't reactivate

I deactivated payments through Booking and now the only option they give me is cash on arrival. This is not suitable.

How can I reactivate or, better still, set up a prepayment policy by back transfer or Paypal.

I can see no option than payment by cash on arrival or departure. This is not suitable. There is no opportunity to add prepayment policy.

I have been a partner for 9 months successfully

6 Replies

9
M Adamopoulou

Hi! Pamelacaulfield1940 sorry to hear about your problem. Maybe you should call your BDC local office or send a message request through your Extranet inbox.
Wish you luck.

1 month ago
1
Pamelacaulfield1940

Thank you. I have done both and they are intransigent. I need to accept cash only for 3 to 4 months and then they will give an opportunity to reactivate.

Please tell me, how does one accept cash 3000 miles away?

1 month ago
2
Reservations

You could contact the guests via messaging and ask for payment to your PayPal account or bank account. We deactivated paying online as Booking.com started offering further discounts without our permission to encourage people to pay online which caused parity issues with other agents.

1 month ago
1
Pamelacaulfield1940

Thank you, that is exactly what I am hoping to do? Please can you know tell me did you manage to write it into any policy or further information, or do you just hope the guess will book and then you message them? My policy does say bank transfer for security deposit.

Thanks again for your help.

1 month ago
2
Reservations

You can ask booking.com to add it in to your policy / description or you can set up a message template that automatically sends the same message that you have written to every guest when the booking is made. You do that via the messaging section. Or you can go to the property section then click on Policies then go down to Other Policies and see if you can do anything there, we deactivated pay online but the option is there and will allow us to reactivate it if we want. Or go to Cancellation and Prepayment Policies and click on create new policy then click on Create new then click Customised choose yes or no for cancellation options think you need to click yes , choose how many days etc before they can cancel , then choose amount of fee, then choose no show charge, then click on prepayment and click either after guest books or after free cancellation period ends. That way the guest knows you want full payment by a certain date and you cans end the messages on the template with how you want payment.

1 month ago
1
Pamelacaulfield1940

I cannot thank you enough. Instructions followed and now set up bank transfer. Pam

1 month ago