Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Dear Valued Partner

Dear Valued Parter, 

Please kindly cancel the following reservation due to it was a double booking. reservation number: ***-***

Name of guest: ***

C/I: 15th, July

C/O: 16th, July

If you have any further question feel free to contact us again at your best convenience. 

We hope to see you soon.


Best regards,



Front desk Liao

Leandri Klopper


Double bookings needs to be dealt with via directly. Sadly you need to send this message via your Extranet -> Inbox -> messages. 

I also doubt they will cancel a booking when it is a double, they have very strict rules.

Perhaps go and check out the FAQ section on the forum about Double bookings. 

Keep well and best of luck!