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Dear Valued Partner

Dear Valued Parter, 

Please kindly cancel the following reservation due to it was a double booking.

Booking.com reservation number: ***-***

Name of guest: ***

C/I: 15th, July

C/O: 16th, July

If you have any further question feel free to contact us again at your best convenience. 

We hope to see you soon.

 

Best regards,

 

 

Front desk Liao


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Leandri Klopper 3 years ago

Heya,

Double bookings needs to be dealt with via Booking.com directly. Sadly you need to send this message via your Extranet -> Inbox -> Booking.com messages. 

I also doubt they will cancel a booking when it is a double, they have very strict rules.

Perhaps go and check out the FAQ section on the forum about Double bookings. 

Keep well and best of luck!