Defrauded by a guest ( Credit Card fraud) now Booking.com will not refund their commission
Can anyone give input on the following : I am an accommodation owner who received a booking.com booking in Jan from 23/1 to 29/1 - payment was made by credit card which I processed without issue and the guests arrived and spent their holiday in my suite - all 6 nights. I received an invoice for the Booking.com commission and duly paid it. Now almost 2 months later the bank has reversed the credit card accommodation payment in full stating "fraud card not present" I got the card details off the booking.com extranet secure site and no fraud was perpetrated from my side. I have been unable to contact the guest - he has not replied to my many e-Mails.
However, Payment has been reversed so I am not only out of pocket for the accommodation but also for the almost R1000 Booking.com commission which they refuse to refund.
What rights/redress do I have against Booking.com !! surely this is theft- double theft - in fact its the reason I hate dealing with Booking.com they charge 15% (now + vat) and take no responsibility whatsoever for the protection of their service providers UNLIKE AIRBNB
I would be grateful for input
thank you Sylvia
Morningside River Suite