Defrauded by a guest ( Credit Card fraud) now Booking.com will not refund their commission

This e-mail is for Fluff - Hi Fluff Sylvia here - you very kindly replied to my post re Credit Card Fraud recently - I wanted to thank you very much for your detailed reply but somehow the ability to reply to your mail is not there any more so I hope you get this. Thank you Thank you

But in any event does anyone know how/what the process is to communicate directly with specific BDC partners like Fluff

Thank you

Sylvia

Morningside River Suite

Johannesburg