We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Delay in being paid.

Booking.com are now into the 3rd week of a delay in paying me a significant sum for guest accommodation back in August. They are quoting a computer software problem as the cause but it hasn't stopped them taking their commission from my bank account. I am frustrated and a touch sceptical that in the 21st century it takes 3 weeks to sort out a computer, or that they can't pay me some other way. 

Is anyone else in this situation?


New Zealand

1 Replies

Ines Bruins

yes I am still waiting to be paid and this was for bookings on 13-15 november while it is now 20 december??!! I would like to be paid weekly but dont know and cant find any information on the site to set this up. any ideas??


11 months ago