I always have taken a deposit before guranteeing a room, and have recently joined booking.com, I have had 2 bookings via them and depsite using the contact forms to the people, I have not received any deposits, I have also emailed the potential guests with no joy, so I have requested a cancellation, but of course, no joy there either, I am at my wits end with it all, anyone help??





simply click cancel on the reservation detail page, that all you need to do.

Then on the check in date, once the no show period starts, typically the next day click on no show.


Hilary Garber

So if the guest doesn't pay the security deposit prior to arrival, the homeowner has to "hold" the reservation, blocking his calendar, until after the check in date?  This doesn't seem right.