We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




I always have taken a deposit before guranteeing a room, and have recently joined booking.com, I have had 2 bookings via them and depsite using the contact forms to the people, I have not received any deposits, I have also emailed the potential guests with no joy, so I have requested a cancellation, but of course, no joy there either, I am at my wits end with it all, anyone help??

2 Replies





simply click cancel on the reservation detail page, that all you need to do.

Then on the check in date, once the no show period starts, typically the next day click on no show.


8 months ago
Hilary Garber

So if the guest doesn't pay the security deposit prior to arrival, the homeowner has to "hold" the reservation, blocking his calendar, until after the check in date?  This doesn't seem right.

8 months ago