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difficult guest

I just had a guest that left early.

She ask me originally to make en exception from our no pet rules and allow her to stay with her cat.

I agreed under the circumstances, that she will pay an addition 5L per night to cover the extra professional deep cleaning that will be needed after her stay. this was agreed to be paid in cash on her departure.

Lady and her cat came, and everything seemed to be all right. no questions or problems where raised.

Sadly she left 2days early and wrote a message listing probably 20 causes/wrongs with the accommodation why she did so. May be one reason (no blind on the roof window) was truth, but rest of her points where not factual or highly subjective. Especially one point 'Mattress was too soft and  that shows that it had better days" really got me, as this is a really high quality orthopedic mattress and all our furniture and furnishings are recently purchased and kept in great condition.

Now, she not only didn't cover the extra charge for bringing a pet, but she is requiring a refund for her last 2 night.

I am trying to contact for an advise and help,



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BrookAve 1 year ago



oh no, never do on departure always get them to pay upfront.


post the list please, so we can see , thanks


as for the partial refund, no she is not entitled to a prepaid rate refund when she actually stays at least one night.


BdC will tell you its your decision not theirs nor the guest.






Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox