difficult guests left immediately and want full refund
Hi, we have a ski chalet and had some difficult guests - they claimed it was too cold and insisted on leaving. There was no technical problem with the heating and we offered logs for the fire and storage heaters for the bedrooms but they refused to stay and want their money back. According to our policies they have no right to a refund. it was too late for us to try and re-sell the week so if we refund them we will be out of pocket. What is the reasonable thing to do?