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direct debit set up and commission

i  would like to set up direct debit but i couldnt go through . and one of our guest cancelled reservation but charged me the commission . we are new owner so we dont know .

Sharon Powney

You need to contact the help team, as this is partner forum and cannot set this up for you.  If someone cancels or changes a booking make sure it is done fully on the system otherwise you will get charged commission.