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Dirk Vlierboom DCV Summer Home
OTA Ref:***
Order:***
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Good afternoon, I need to SPEAK with someone with regards to the above booking. My system indicates the guest has not paid for his forthcoming stay yet the cutomer has shown be proof he has. I sent a message before to Booking.com but did not receive the answer i was looking for. Please advise number I can CALL on.
Regards
Dirk Vlierboom
+***
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hi
You should already know if the guest has prepaid, as you would have had to set it up in extranet to begin with?
so yes or no did you enable Payments By Booking, so they prepay on booking?
The extranet phone number is still where it always is,:
Contact BdC- Location of Partner Only Phone number and Message methods
Kind Regards