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1

Disappointing poor service and support.

I have been with Booking.com for some time and have several property on the platform......and several more coming soon.

I recently received an email promo from Booking about the new way forward that would see the partnerships enhanced and the coming year being more partnercentric.

I am extremely disappointed that this does not seen to be happening.

I asked for the payout date of some of my properties to be monthly, instead of every 10 days. Bringing them in line with my other properties. I was simply told NO. no reason ....not even when I asked why not.

Now I have different properties on different policies. 

While certainly regular payments work for some businesses. It does not work for mine. it makes consolidating finances at the end of the month very difficult. Surely a property should be able to choose.

 

I also referred 2 extra apartments to the program on the referral scheme but did not get the commission free bookings.

When i asked about this, I received an email saying not to worry, it was an automatic process and it will happen, I must just be patient. 3 months later, still nothing. Not even a mail saying why not.

Messages to Booking go unanswered. When you call them it takes ages to get a reply. The last time it took 15 minutes to get then to answer the call.

And all this is the service provided to a preferred partner.

 

Not very good at all.

 

 

2 Replies

7
Thuild - Your …

Hello,

Honestly, anyone can get the Preferred Partner title, it's nothing special, really.

Where are your properties located?

If they are in different countries, you will have different payout conditions. That's going to be the deal most of the time as every area has its own set of rules and procedures.

Also, if the referred apartments belong to you, there is no way that you're getting the commission free bookings for that. It has to be a different owner. That way everyone could just spam the benefit.

15 minutes on the phone? You're lucky! See when you have to wait 1 hour, then complain. Usual time for most call centers in this world is around 15 minutes, few exceptions do apply.

Just be patient and things will go better.

Cheers,

Zsolt - www.thuild.com

7 months ago
1
Jcwren1966

HI

I agree about the preferred partner title. Its just a way to get an extra 2% commission

All the apartments are in the same town....different payout terms.

The apartments are all owned by different people...I manage them but don't own them.

The goal of this promo is for Booking to get more properties. They use this program to encourage this.

I had friends that had properties but did not want to put them on Booking. I promised to manage the properties for them. But I do not own them.

In summary Booking achieved the results but reneged on the rewards. The max reward would be 200 euros....How cheap can you be to renege on such a deal. And not even say why...just ignore it.

When you are on the phone waiting for so long.....to help a guest, it makes me look unprofessional.

Certainly not what you want from a PARTNER.

I am being patient.......but while I am on hold, I am finding other platforms out there that are really very good.

I am eternally positive and hope for an improvement soon.

7 months ago