I'll give little details about the two of 'my' properties. They are both located in the same street, but property 1 (P1) is almost at the bottom of the street, about 250m, while property 2 (P2) is on the very end of the same street, about 1.5km.
Here's my problem: this year has started bad from the booking point of view. For P2 I had two guests within 2 days show up, think it's way too far and high from the beach, and leave while at the same time ignoring our existence (we tried talking to them in real life while they're passing by our property but they just ignore and continue on their way). Obviously they refuse to answer their phones and as soon as we report them to booking.com they decide to answer back. The first guests said that they were in other part of the country (5 hours away from us) and that they had a flat tire so they had to cancel the reservation???? Even though we saw them leave our property while conpletely ignoring us??? The second guests said that they searched for hours and couldn't find us but they unknowingly asked for directions from the owners daughter (me) 5 minutes prior, and also refused to answer the phone????
But this case from today is a cherry on top! We had two rooms reserved at P1. The guests said that they would arrive at around 18:00-19:00 and arrived at 11:00. Ok, no problem, the rooms were clean and ready and we were home. It turns out they were lost and needed help finding us. I sent them our address again but they were kinda not cooperative. Ok no problem, they sent us their location and within 1 minute we were in a car driving to help them. Keep in mind that they refused to answer direct questions about their whereabouts and whether they had a car or not. We arrived in the same street they were in ,the street is extremely small, around 150 meter. We were on the phone with them while apparently being in the same street together, but there is no sight of them. They mentioned the car they were driving but were again extremely not cooperative and they refused to drive 150 meters to the main road. Well, turns out they lied. Within a minute they stopped answering the calls and messages but still we went for a whole hour searching for them in the scorching sun. We tried reaching out to them with 4 diffetent phone numbers but they refused all the calls and ignored all our messages. In the end, we came to the conclusion that they had planned this from the start, maybe they thought that they could get away with paying the cancellation fee.
My family's first three reservations of this year turned out like this. Dishonest guests. How does booking protect us from the people like these? What do we do?