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Displaying correct payment terms

Why do now allow partners to display their payment terms correctly on their website?

Our property charges full payment at the time of the booking and then will refund in full if the guest cancels within their cancellation policy.

Booking states when a guest is booking, book now pay later!
This is false advertising and creates a lot of unhappy guests.

What it does do - it ensures that conversion remains high and leaves the properties to deal with unhappy customers.

3 Replies

Leandri Klopper

Hi there!

I trust you are well.

When it comes to policies, I must say I've had quite a number of dealings with the fine ladies and gentleman manning the phones at We have a similiar need because our Reservations department isn't at the property itself.

It was so refreshing to hear all the different suggestions from all the consultants who assisted me in working up the perfect policy which would not Scare off clients by asking for full payment (as such) and yet still gives me the right to charge a Prepayment at any time.

I strongly suggest getting hold of (Telephonically is best so that you can describe what exactly you want to convey.) and creating a policy where you can charge a prepayment at any time. There will then also be a place in the policy where you can say you will refund any booking up and until (how every many) days before check in should they cancel.

I really hope this helps!

Best of luck.

1 year ago


Thanks for your comment. I find that very interesting that you have managed to find a was that this is displayed in a way that is accurate on their website. I have spoken to several people at about this, including my account manager as their boss.
Everyone has said that this cannot be displayed in any other way.

Can you let me know the name of your property so that I can have a look at how this displays to guests and I can then go with this additional information.


1 year ago
Leandri Klopper

Hi there,

No problem, I hope I did understand you correctly though.

You're welcome to go and have a look at Crystal Springs Mountain lodge. It's near Pilgrim's rest in Mpumalanga, South-Africa.

I will hold thumbs for you!

Kind regards

1 year ago